Island Hospitality Management Receives Multiple Marriot Accolades PALM BEACH, Fla., June __, 2013—Officials of Island Hospitality Management LLC, one of the nation’s largest hotel management companies, today announced that the company received numerous awards at the 2013 Residence Inn and Courtyard by Marriott General Managers Conferences in Orlando, Fla. Todd Capizzo, general manager of the Residence Inn San Diego Mission Valley, was named Diamond General Manager of the Year, one of only three general managers to earn the distinction that recognizes individual accomplishment in guest service, hotel financial performance and associate training.
“The Residence Inn Mission Valley boasts tremendous metrics, but it’s Todd’s larger than life personality that makes him an outstanding leader and a memorable host,” said Gregg Forde, senior vice president operations of Island Hospitality. “In just a few years, he has personally mentored three general managers, three assistant general managers and two directors of sales.”
Rosalind Santoro, stay over specialist of the Residence Inn Binghamton, N.Y., was named Associate of the Year, an honor given to the two Residence Inn Associates who best demonstrate the brand’s “Service So Memorable” culture and who contribute to the overall performance of the hotel.
“Rosa bonds with our guests, not because it’s her job, but because it’s who she is,” said Sarah Kaminsky, general manager. “During the floods, she was evacuated from her home, but came to work and took care of others who had lost their homes to the same flood. She’s a genuine people person and one of the hardest workers I’ve ever met.”
Rachel Antosh, director of sales for the Residence Inn Silicon Valley I & II, and the Residence Inn Mountain View, Palo Alto hotels, was named the Direct Sales Leader of the Year for the 600-hotel brand. The award is given for sales leadership and fostering teamwork and cooperation within the hotel and within a cluster of hotels.
“Rachel and her team are responsible for more than $25 million in annual revenues, and they achieve those remarkable results by constantly focusing on the guest experience and taking a creative approach to developing new business,” said Jeff Waldt, senior vice president sales and marketing for Island Hospitality. “Rachel stays on top of the needs of the market, keeping abreast of emerging business drivers and ensuring ongoing engagement with long term customers. That kind of hands-on approach to sales really resonates with our guests and with the
companies that contract with us.”
The Island Hospitality-managed Residence Inn Louisville East was recognized for financial performance as one of three hotels within the brand with the best RevPAR improvement over the previous year. The Courtyard by Marriott Paso Robles, managed by Island Hospitality, received Silver Circle honors for earning guest satisfaction accolades in the top 20 percent for the entire brand.
“Over the past six years, these prestigious brands have repeatedly recognized Island Hospitality’s associates and hotels including last year’s Jim Conley Award winner Georgia Borg-Leon,” said Tim Walker, president of Island Hospitality. “We have four GMs of the Year, three Associates of the Year, a Dubroff Award Winner, and many other accolades to our credit. Recognition like this helps us not only expand our third party management portfolio, but also attract the best and brightest hospitality talent to our company.”