The Residence Inn Louisville East and the Residence Inn Atlanta Downtown submitted INNspiring stories about the service they provide at their hotels in 2013. These stories were turned into training videos that will be used throughout the Residence Inn Brand.
Residence Inn’s commitment to their brand’s culture is truly one of the secrets to their success. Their thriving brand culture provides a competitive advantage, winning them both top-notch guest satisfaction and strong financial performance. Storytelling is an important way they keep that culture alive and well. Stories are powerful – a very effective way to deliver motivation and ongoing training to our associates. Of the top stories submitted by Residence Inns last year, two Island Hospitality hotels were included.